Before you decide on a CRM that would control your entire training business's opeations, you have a lot of questions on “How does it work?” and “Can it do this?” moments. So we’ve put together this FAQ — a simple, no-jargon guide to the questions we hear most from training providers. From setup and pricing to features and future upgrades, you’ll find everything you need to feel confident about using iTrainCRM. Think of it as your quick-start handbook, minus the boring tech speak which will quickly help you understand in layman's terms.
1. What is iTrainCRM?
iTrainCRM is an all-in-one Training Management System (TMS) designed specifically for training providers. It helps you manage courses, clients, trainers, bookings, HRDC claims, and reporting — all in one place.
2. How different is iTrainCRM from other normal CRM?
Unlike generic CRMs, iTrainCRM is built for training providers by experienced team of training provider of 26 years. It includes unique features like course scheduling, online booking, the entire opeations, training resource management and even HRDC claim tracking (for Malaysia HRDC approved training providers), and training resource management — things you won’t find in a standard CRM.— things you won’t find in a standard CRM.
None of the users are IT savvy at all. iTrainCRM is designed to be user-friendly. If you can use email and basic office software, you’ll be able to navigate the system easily. We also provide onboarding support and training for your team. You don't need to be a mechanic to operate an EV car. You just need to know how to 'drive'.
Yes, iTrainCRM offers flexibility. You can brand the online booking system with your company logo and colors, set up your preferred workflows, and choose from different tier packages to match your requirements.
iTrainCRM is 100% cloud-based. This means you can access it anytime, anywhere — whether you’re in the office, at a client site, or working from home.
No installations or heavy IT setup required.
Yes, precisely. Our HRDC Claim Module is designed to help Malaysian training providers manage, track, and prepare the necessary data for HRDC submissions — saving you time and reducing any errors to zero.
We take data security very seriously. iTrainCRM is hosted on secure servers with regular backups, encryption, and strict access controls to protect your sensitive client and training data. Only you can access your encrypted data.
We provide onboarding assistance, training videos, and ongoing customer support. Whether you need help setting up a new course, managing people, or troubleshooting, our team is ready to assist.
Our pricing is tiered to match your company’s size and needs. We offer Starter, Growth, Professional, and Enterprise plans — each with monthly and yearly subscription options. You only pay for what you really need.
Yes, you can request a demo or trial access. This allows you to explore the system, test key features, and see how it can streamline your training operations before making a decision.