These Terms & Conditions outline the rules, rights, and responsibilities when you use our Training Management System (TMS) and related solutions. By subscribing to our services, you agree to use the platform fairly, securely, and in line with the purposes it was designed for. Our goal is to give training providers a reliable system to manage bookings, clients, and more — while ensuring both you and us have a clear understanding of how the software should be used. Please take a moment to read through the details so you know exactly what to expect as a valued user of iTrainCRM.
TERMS & CONDITIONS
**Effective Date:** [1 August 2023]
**Last Updated:** [13 August 2025}
Welcome to iTrainCRM, a comprehensive Training Management System (TMS) software-as-a-service (SaaS) solution provided by [Company Name]. These terms and conditions ("Terms") govern your access to and use of our software platform, services, and website located at [www.itraincrm.com] ("Service"). By accessing or using our Service, you agree to be bound by these Terms.
1. DEFINITIONS
- "Service"** refers to the iTrainCRM software platform, including all features, modules, and related services
- "User"** or **"Client"** refers to any individual or organization using our Service
- "Subscription"** refers to your paid access to use our Service for a specified period
- **"Data"** refers to all information, content, and materials uploaded, stored, or processed through our Service
2. ACCEPTANCE OF TERMS
By creating an account, accessing our platform, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service.
These Terms may be updated periodically to reflect changes in our services, legal requirements, or business practices. Continued use of our Service after such updates constitutes acceptance of the revised Terms.
3. SERVICE DESCRIPTION
iTrainCRM is a cloud-based Training Management System that provides:
- Training program management and administration
- Participant registration and management
- Event scheduling and coordination
- Customer relationship management (CRM)
- Financial tracking and reporting
- Communication tools and automation
- Analytics and business intelligence
- Integration capabilities with third-party systems
4. SUBSCRIPTION AND BILLING
4.1 Subscription Plans
We offer multiple subscription tiers (Starter, Professional, Enterprise, Ultimate) with varying features and capabilities. Detailed pricing and features are available on our website.
4.2 Payment Terms
- Subscriptions are billed in advance on a monthly or annual basis
- All fees are non-refundable except as specifically stated in these Terms
- Payment must be made via accepted payment methods (credit card, bank transfer, etc.)
- Late payments may result in service suspension and additional fees to reactivate the account
4.3 Setup Fees
One-time setup and integration fees apply as specified in your subscription plan. These fees cover initial system configuration, data migration, and training services.
4.4 Price Changes
We reserve the right to modify subscription fees with 30 days' written notice to existing customers. Price changes will take effect at your next billing cycle.
5. USER ACCOUNTS AND RESPONSIBILITIES
5.1 Account Creation
You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials.
5.2 Authorized Users
You may grant access to authorized users within your organization. You are responsible for all activities that occur under your account, regardless of which authorized user performs them.
5.3 Acceptable Use
You agree to use our Service only for lawful purposes and in accordance with these Terms. Prohibited activities include:
- Violating any applicable laws or regulations
- Attempting to gain unauthorized access to our systems
- Uploading malicious software or harmful content
- Interfering with other users' access to the Service
- Using the Service to send spam or unsolicited communications
6. DATA OWNERSHIP AND PRIVACY
6.1 Your Data Ownership
You retain full ownership of all data you upload to or create within our Service. We do not claim ownership of your data.
6.2 Data Processing
We process your data solely to provide our Service and as described in our Privacy Policy. We implement appropriate security measures to protect your data.
6.3 Data Backup and Recovery
We maintain regular backups of your data. However, you are encouraged to maintain your own backup copies of critical data.
6.4 Data Portability
Upon request, we will provide your data in a commonly used, machine-readable format to facilitate migration to other systems.
7. INTELLECTUAL PROPERTY
7.1 Our IP Rights
The iTrainCRM platform, including all software, designs, text, graphics, and other materials, is our intellectual property or that of our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.
7.2 Your IP Rights
You retain all rights to your data and content. By using our Service, you grant us a limited license to host, store, and process your data solely for the purpose of providing our Service.
8. SERVICE AVAILABILITY AND SUPPORT
8.1 Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance that temporarily affects service availability.
8.2 Support Services
Support is provided according to your subscription plan. Response times and support channels vary by plan level.
8.3 Service Modifications
We may modify, update, or discontinue features of our Service with reasonable notice. We will not materially reduce core functionality during your subscription term.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
- WE DO NOT GUARANTEE THAT OUR SERVICE WILL MEET ALL YOUR REQUIREMENTS OR BE ERROR-FREE
10. INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of our Service
- Your violation of these Terms
- Your violation of any applicable laws
- Any content you submit through our Service
- Any breach of security involving your account
11. TERMINATION
11.1 Termination by You
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.
11.2 Termination by Us
We may suspend or terminate your access immediately if you:
- Violate these Terms
- Fail to pay fees when due
- Engage in activities that harm our Service or other users
11.3 Effect of Termination
Upon termination:
- Your access to the Service will cease
- You may export your data for a period of 30 days
- We may delete your data after the export period expires
- All outstanding fees become immediately due
12. CANCELLATION AND REFUND POLICY
12.1 Subscription Cancellations
- Monthly subscriptions: Cancel anytime; billing stops at the end of the current month
- Annual subscriptions: Cancel anytime; no refund for unused portion unless otherwise specified
12.2 Refund Eligibility
Full refunds are provided only if:
- We cancel or discontinue your subscription plan
- There are material changes to service functionality that substantially impair your use
- Technical issues prevent service use for more than 72 consecutive hours
12.3 Setup Fee Refunds
Setup fees are refundable within 30 days of service activation if you experience material service failures that cannot be resolved.
13. FORCE MAJEURE
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.
14. COMPLIANCE AND SECURITY
14.1 Data Protection
We comply with applicable data protection laws, including GDPR where applicable. Our data processing practices are detailed in our Privacy Policy.
14.2 Security Measures
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
15. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of [Jurisdiction]- subject to the country of origin. Any disputes will be resolved through binding arbitration or in the courts of [Jurisdiction], as specified in your subscription agreement.
16. MISCELLANEOUS
16.1 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the use of our Service.
16.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.
16.3 Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.
16.4 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
17. CONTACT INFORMATION
For questions about these Terms or our Service, please contact us:
**Email:** [support@itraincrm.com]
*By using iTrainCRM, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.*